Datenschutzerklärung

This Privacy Policy explains how thechinavillage.shop collects, uses, stores, shares, and otherwise processes personal data when you visit our website, place an order, use customer-account features, contact us, request a return or refund, or otherwise interact with our services.

For purposes of this Privacy Policy, “we,” “us,” and “our” refer to thechinavillage.shop in connection with operation of this online store.

Privacy Contact: info@thechinavillage.shop

Where applicable, personal data is processed in accordance with the General Data Protection Regulation (“GDPR”) and other applicable German and European data-protection requirements.

1. Personal Data We May Process

Depending on how you interact with us, we may process information including:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Customer-account information;
• Order history;
• Products purchased;
• Payment-related information;
• Return and refund information;
• Customer-service correspondence;
• IP address;
• Browser information;
• Device information;
• Website interactions;
• Cookie identifiers;
• Security and fraud-prevention information;
• Marketing preferences.

2. Information You Provide Directly

You may provide personal information when you:

Place an order, create an account, provide payment or delivery information, contact customer service, request a return or refund, exercise withdrawal rights, subscribe to permitted marketing communications, or otherwise communicate with us.

Certain information is necessary for us to enter into and perform purchase contracts.

If necessary information is not provided, we may be unable to process the transaction or provide the requested service.

3. Information Collected Automatically

When you use our website, certain technical information may be collected automatically by our website, Shopify, or authorised service providers.

This information may include:

IP address, browser type, operating system, device type, referring page, pages viewed, products viewed, session information, website interactions, and cookie or similar technology identifiers.

4. Purposes of Processing

Personal information may be processed for purposes including:

Operating the store; processing orders; administering payments; arranging delivery; communicating about transactions; providing customer support; handling returns and refunds; maintaining customer accounts; preventing fraud; protecting website security; complying with legal obligations; maintaining accounting and business records; improving services; and conducting marketing where lawfully permitted.

5. Legal Bases Under the GDPR

Where the GDPR applies, we process personal data using an appropriate legal basis.

Processing may be necessary to perform a contract or take steps requested by a customer before entering into a contract.

Processing may also be necessary to comply with legal obligations, including accounting, taxation, consumer-protection, and regulatory requirements.

We may rely on legitimate interests where appropriate, such as fraud prevention, cybersecurity, customer service, business administration, service improvement, and establishment or defence of legal claims.

Where consent is required, including for certain marketing communications or non-essential tracking technologies, processing will be based on consent.

Consent may be withdrawn at any time for future processing.

6. Shopify

Our ecommerce store is powered by Shopify.

Shopify provides services supporting website hosting, checkout, customer accounts, order management, security, transactions, and other ecommerce functionality.

Shopify states that merchants are generally controllers of their customers' personal data and remain responsible for understanding and meeting their GDPR obligations.

7. Payment Processing

Payments may be processed through Shopify Payments or other payment providers displayed at checkout.

Payment processors may receive information necessary to authorise transactions, process refunds, prevent fraud, and comply with regulatory requirements.

We do not intentionally request customers to send full payment-card information through ordinary email.

8. Fulfilment and Delivery

We may provide necessary information to warehouses, fulfilment providers, carriers, and logistics companies for the purpose of delivering orders.

Information may include:

Name, delivery address, telephone number, email address, order number, and relevant shipment details.

9. Customer Service

If you contact customer service, we may process information necessary to respond to the enquiry.

This may include order information, photographs concerning damaged products, complaint details, refund information, and return requests.

We may retain customer-service records where reasonably necessary for support, legal compliance, fraud prevention, or dispute resolution.

10. Marketing Communications

Where permitted by law, we may send information concerning products, promotions, or services.

Where consent is required, marketing communications will only be sent after the necessary consent has been obtained.

You may unsubscribe using an available unsubscribe method or by contacting:

info@thechinavillage.shop

Opting out of marketing does not prevent necessary transactional communications concerning an existing order.

11. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

Some technologies may be necessary for shopping carts, checkout, customer authentication, fraud prevention, security, and core website functions.

Other technologies may support analytics, personalisation, advertising, or performance measurement.

Where legally required, non-essential cookies or tracking technologies will be used only after appropriate consent has been obtained.

12. Privacy Preferences

Shopify provides tools that merchants can use to configure customer privacy settings, privacy policies, cookie banners, and certain marketing settings, but Shopify states that merchants remain responsible for configuring and using these tools in accordance with applicable law.

Customers may also manage certain cookies through their browser settings.

Blocking necessary cookies may affect checkout, shopping-cart, authentication, or account functionality.

13. Service Providers

We may engage third parties supporting:

Ecommerce infrastructure, hosting, payments, fulfilment, shipping, communications, customer support, fraud prevention, cybersecurity, analytics, and other legitimate operational functions.

Personal information is disclosed only where an appropriate legal basis exists and to the extent reasonably necessary.

14. Legal Disclosures

We may disclose information where required by applicable law, court order, legal process, regulatory requirement, or lawful governmental request.

Information may also be processed where necessary to establish, exercise, or defend legal claims or investigate security incidents and suspected fraud.

15. International Data Transfers

Some service providers may process personal information outside Germany or the European Economic Area.

Where GDPR transfer restrictions apply, appropriate legal safeguards will be used, such as an adequacy decision, approved Standard Contractual Clauses, or another lawful transfer mechanism.

Shopify notes that international processing may occur and that relevant data transfers are handled using legal mechanisms intended to comply with applicable data-protection requirements.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal requirements.

Retention periods may reflect:

Tax, accounting, contractual, consumer-protection, fraud-prevention, legal-claims, and recordkeeping obligations.

When information is no longer required, it may be deleted, anonymised, or otherwise handled in accordance with applicable law.

17. Data Security

We maintain reasonable technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, disclosure, misuse, or unauthorised access.

No online system can guarantee absolute security.

Customers should protect their account credentials and contact us if they believe unauthorised activity has occurred.

18. GDPR Rights

Where applicable and subject to statutory conditions, individuals may have rights to:

• Request access to personal data;
• Request correction of inaccurate information;
• Request deletion;
• Request restriction of processing;
• Receive qualifying personal data in a portable format;
• Object to certain processing;
• Withdraw consent where processing relies on consent.

19. Privacy Complaints

Individuals may have the right to lodge a complaint with a competent data-protection supervisory authority if they believe their personal information has been processed contrary to applicable law.

We encourage customers to contact us first so that we can review their concern.

20. Exercising Your Rights

Privacy requests may be sent to:

info@thechinavillage.shop

Please clearly explain the nature of your request.

We may request reasonable information to verify your identity where necessary to protect personal information against unauthorised access, alteration, disclosure, or deletion.

21. Children's Privacy

Our online store is not intended to encourage individuals who lack sufficient legal capacity to independently enter into purchase contracts.

We do not knowingly seek to process children's personal data contrary to applicable law.

22. Third-Party Websites

Our website may contain links to websites operated independently by third parties.

Third parties may maintain their own privacy policies and practices.

We recommend reviewing the privacy information of external services before providing personal information to them.

23. Changes to This Privacy Policy

We may update this Privacy Policy where our services, technology, service providers, business practices, or legal obligations change.

The current version will be published through thechinavillage.shop.

24. Privacy Contact

For questions concerning this Privacy Policy or personal data:

thechinavillage.shop
Email: info@thechinavillage.shop